Privacy Policy

Last Updated: 01/10/2025

1. Introduction

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you use our service. It also informs you about your privacy rights under GDPR and how the law protects you.

2. Data We Collect

We collect and process the following types of personal data:

Identity Data: name, username
Contact Data: email address
Technical Data: IP address, browser type, device information, cookies
Usage Data: how you use our website, including analytics data collected via PostHog
Authentication Data: encrypted authentication tokens
Payment Data: processed securely through Stripe (we do not store your payment details)
Communication Data: responses to relationship questions and email preferences

3. How We Use Your Data

We use your personal data for these purposes:

To provide and maintain our service
To manage your account and subscription
To send you daily relationship questions via email (with your consent)
To process your payments through Stripe
To monitor and analyze usage patterns and trends through PostHog
To detect and prevent technical issues using Sentry error tracking
To communicate with you about service updates and changes

4. Legal Basis for Processing

Under GDPR, we process your data under the following legal bases:

Contract: Processing necessary for the performance of our contract with you
Consent: Processing based on your explicit consent (e.g., marketing emails, analytics cookies)
Legitimate Interests: Processing necessary for our legitimate interests (e.g., to improve our services)
Legal Obligation: Processing necessary to comply with legal obligations

5. Third-Party Services

We use the following third-party services to process your data:

Stripe: For payment processing
PostHog: For analytics and usage tracking
Sentry: For error tracking and monitoring
Resend: For email delivery

These services may collect and process your data according to their own privacy policies.

6. Cookies and Tracking

We use cookies and similar tracking technologies to monitor website activity. This includes:

Essential cookies: Required for the website to function
Analytics cookies: Used by PostHog to understand how you use our site (requires consent)
Authentication cookies: To keep you logged in

You can control cookie preferences through our cookie banner or withdraw consent at any time.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit using HTTPS
Secure storage of authentication tokens
Regular security monitoring and error tracking through Sentry
Access controls and data minimization practices

8. Your GDPR Rights

Under GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, please contact us at our designated email address.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

As long as you maintain an active account with us
As required to comply with legal obligations
As needed to resolve disputes or enforce agreements

10. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place through:

EU Standard Contractual Clauses
Adequacy decisions by the European Commission
Other legally recognized transfer mechanisms

11. Contact Information

For any questions about this privacy policy or our data practices, you can contact us at:

Email: support@innomators.com

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with GDPR requirements.